Glossary
Tooling that coordinates multi-step business processes across different systems — defining the order, dependencies, retries, and error handling for a sequence of tasks that would otherwise be manually tracked.
Why It Matters
A business process that spans multiple systems — say, an order that needs inventory checked, payment captured, and fulfillment triggered — is fragile if each step is handled manually or by disconnected scripts with no shared visibility into what's succeeded or failed. Orchestration tooling makes the whole sequence visible, retryable, and reliable as one coordinated process.
This is part of our Connected Operations capability — the work that removes manual reconciliation between systems that were never designed to talk to each other.
See the full Connected Operations capabilityRelated Terms
How is this different from simple task automation?
Simple automation typically handles one task in isolation; orchestration coordinates multiple tasks across multiple systems as a single process, with explicit handling of ordering, dependencies, and failure at each step.
What happens when one step in an orchestrated workflow fails?
Well-designed orchestration defines explicit retry logic and failure handling per step, so a single failure doesn't silently break the entire process or require manual intervention to diagnose.